Rockdale Water Online Bill Pay

Thank you for contacting Rockdale Water Resources Customer Service. Amid the Covid-19 Virus Pandemic (Coronavirus) we are exercising precaution for our employees and residents and have enacted the Rockdale County  Remote Work Plan. As a result, our customer service department will only be available to assist with new water service, reconnecting water service, and turning water services off for customers that are moving via email at newwaterservice@rockdalecountyga.gov.

Application for New Service

If you are contacting us regarding a high bill, please note, following a recent Ransomware Attack on Rockdale County, many customers may experience higher than normal bills. During this attack, we were unable to bill many customers during the month of February. As a result, many customers receiving their bill in March will notice longer than normal consumption periods which led to higher bills. As a courtesy, Rockdale Water Resources rolled back to our lower priced 2019 water rates to help offset some of the financial impacts to our customers.  We apologize for any confusion this may have caused.

With respect to the Remote Work Plan and ongoing safety precautions, Rockdale Water Resource will not disconnect water services and have stopped all additional late fees until further notice.

For those wishing to pay your bill we have several payment options:

  • Online https://ipn2.paymentus.com/cp/rwr
  • Via telephone at 1-844-396-2347 (Available 24 hours)
  • Cash or Check at United Community Bank 1000 Highway 138 SE, Conyers, GA 30013 (Must have Payment Coupon located at the bottom of your billing statement)
  • Via your Financial Institutions online bill pay option
  • Mail check or money order to P.O. Box 1378, Conyers, GA 30012 (May be a delay in processing)
  • Dropbox located at 958 Milstead Ave, Conyers, GA 30012 (May be a delay in processing)

Thank you for continued business as we employ social distancing and strive to support a safe community for everyone living and working in Rockdale County.

For emergencies, please contact us at 770-278-7500.

Sincerely,

Rockdale Water Resources Customer Service Department

To set up a new profile please click the “Pay a Water Bill” button below, then click on the “Register Now” link. Once you have registered your account, you will have access to many features including: debit/credit payments, online quick pay, pay by text, pay by email and paperless e-billing plus many more. 

To access the new payment portal click on:  Payment Options/Online bill pay or via phone at 1-844-396-2347.

Pay a Water Bill

Our office is located at:  Contact us at:
958 Milstead Ave.
Conyers, GA  30012
Main: 770-278-7400
Fax: 770-918-6514
Our office hours are:
Monday – Friday 8 a.m. – 5 p.m.
Questions/General
Comments:  watercustomerservice@rockdalecountyga.gov
 Fax:  770-918-6514
  New Service Applications: newwaterservice@rockdalecountyga.gov

Fax:  770-918-6514  

Billing and Other Fees

Leak Adjustments