Management Information Services (MIS)

Welcome to Rockdale County’s Department of Management Information Services (M.I.S.)

mis1The MIS Department provides network and application support for 29 different County departments and elected offices. MIS manages Countywide I.T. contracts, coordinates I.T. governance, develops hardware and software standards, works with Purchasing to develop sole source brand authorized listings, reviews I.T. purchase requisitions, and assists Count departments and Purchasing in answering I.T.-related questions, gathering quotes, developing Statements of Work, and managing I.T. project implementations.

I.T. Security

mis12The MIS Department manages and ensures the security and safety of the County’s computing and network resources by creating, implementing, and enforcing I.T. security policies, procedures, and standards, by educating County employees about cyber security (internal and external threats), and performing electronic discovery as part of Georgia’s Open Records Act in response to subpoenas or internal investigations.

I.T. Systems Delivery

MIS supports a broad range of applications services, including software implementation, software testing, and quality assurance, web development, vendor management, and application support.  MIS uses Project Portfolio and Project Management principles to manage a consistent and constant flow of I.T. project requests from departments and elected offices.

MIS provides managerial and technical oversight for the delivery of I.T. services.  This includes Incident and Problem Management, Root Cause Analyses and Reporting, Enterprise Change and Configuration Management, and Release Management.  These services are provided using processes and best practices under the Information Technology Information Library (ITIL) quality framework, which is akin to ISO, 6-Sigma, and other quality programs.

Wireless Technology Services

MIS is responsible for the design, installation, and maintenance of all wireless communications systems and services for Rockdale County.  There are approximately 1000 mobile devices on the current system, which does not include Sheriff’s Office mobile computers, nor the wireless cards used in their communications to and from 911, GCIC, and Sheriff’s Department facilities.

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